RETURNS POLICY
The terms and conditions described in the returns policy apply to all products purchased from the OBIOTIQUE online store (obiotique.com) in Greece.
In addition to the rights granted by the return policy, all rights applicable to consumers under existing provisions and laws relating to the sales contract, as well as any rights arising in connection with the warranty conditions of the products, are recognized in any case.
- Cancellation of an order
It is possible to cancel the order in the online store.
In order to cancel your order, you can send an e-mail to: returns@obiotique.com or call the Company's call centre at +30 210 6199781 (for calls from a landline, the charges are according to the tariff policy of your telecommunications provider). In case you have already proceeded with the payment of your order and your order has not been delivered to the courier company, then the monetary value corresponding to the cancelled order will be immediately refunded to you, in the same way you made your transaction (e.g. credit card, PayPal).
In case your order has been given to the courier company, then the refund of the monetary value of the cancelled order will be made in the same way you made your transaction (e.g. credit card, PayPal), as soon as the products are returned to O-BIOTIQUE.
- Defective products
In case of a defective product, the Company will replace the product or refund the consumer the money corresponding to the value of the product, upon request of the consumer.
In the event that the wrong product has been sent, the online store will refund the consumer the money corresponding to the value of the returned product, the delivery costs and the return costs.
- Retraction
You have 14 days to change your mind. If you change your mind, you must notify us, either through the contact form of obiotique.com in the "Request for return of products" field, or by sending an e-mail to the address: returns@obiotique.com, or by calling the Company's call centre at +30 210 6199781 (for calls from a fixed line with charges according to the tariff policy of your telecommunications provider).
Once you notify us that you have changed your mind, you can return the products you have ordered within 14 days. If the products are not returned within 14 days, then O-BIOTIQUE may not accept any return or replacement product. In any case, the return deadline must be respected, especially when it comes to consumable products and products that may be spoiled or expire soon.
Whichever way you choose to request a return of the goods, the return request will take effect from the date you notify the Company of the request for return of the goods.
The products you wish to return must be in their original condition, the packaging must be unopened and unused.
- Exceptions to the right of withdrawal
Returns are not accepted for perishable products that are sensitive and have been exposed to extreme temperatures on the part of the customer without protection, such as bars containing chocolate, products that may be spoiled or expire soon, sealed products that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery, products that after delivery, due to their nature, are mixed with other items, as well as products manufactured by the customer without protection, and products that are not suitable for return.
- Method of return of products
- You can visit the O-BIOTIQUE store nearest to you to return your products free of charge.
- The return of products can also be carried out via our partner courier company :
- You can visit your nearest store of our partner courier company to return the products free of charge.
- You can also have our partner courier company collect the return from your premises at the appropriate cost. If the product falls under warranty issues due to a defect, as well as if the wrong product has been sent by the Company, you will not bear the cost of the return.
Products to be returned must be suitably packaged and accompanied:
1) the proof of purchase; and
2) the product return form
either in physical form or in electronic form via e-mail before returning the products to returns@obiotique.com
The address to which the products to be returned must be sent is:
O-BIOTIQUE IKE, 3-5 Sorou 3-5, Marousi 151 25, Greece
You agree to take care of the good condition of the returned products from the moment they are delivered to you until the moment you return them to an O-BIOTIQUE store or to the partner courier company.
For any information or clarification you need, you can contact the Company by telephone, at +30 210 6199781 (for calls from a fixed line with charges according to the tariff policy of your telecommunications provider).
- Refund of the value of returned products
Provided you meet the return conditions, you will be refunded the amount corresponding to the value of the products you are returning in the same way you made the original transaction (e.g. credit/debit card, PayPal), unless you wish another method of return, of which you must inform the Company in writing. In addition, you will be refunded the amount you spent on shipping charges for the products purchased through the obiotique.com online store to your location.
The refund of the price of the returned products will be made as soon as possible. In any case, it will be carried out after the Company has received the return and checked whether the conditions of the return stated in the Returns Policy have been met.