Shipping policy

1. DISPATCH AND DELIVERY OF THE PRODUCTS
The delivery of the products can be carried out in the following ways:
- By delivery at your place (Delivery), through our partner courier companies (ACS, Box Now, Speedex, Eurocourriers, DHL).
- By delivery to BoxNow's automatic pick-up machines (Lockers), from which you can pick up your order at any time of the day (24/7).
- By pick-up from the physical O-BIOTIQUE stores. Pick-up from the stores is free of charge. Orders with a store pickup option are only paid for via the online store and cannot be paid for in the physical store. The order must have been submitted in advance via the online store and confirmed by e-mail that your order is ready for collection. Once you have been informed that your order is ready for collection at the store you have chosen, the order will remain in-store for 3 working days for you to collect it.
General information about shipping and delivery of products
- The delivery times (for orders placed by 12:00 noon) for all O-BIOTIQUE products that have the relevant availability mark are as follows:
o For Attica from 1 to 3 working days
o For the rest of Greece from 1 to 4 working days
o For Cyprus (for selected products) from 3 to 7 working days, depending on the selected shipping method.
o In case of unjustified refusal of receipt (if it is not a defective product or a case of fault of the Company), the consumer is charged the cost of shipping and return of the products to our warehouse.
o The calculation and charging of the shipping cost of your order is done automatically by entering the postal code of the shipping address when you have completed the registration of the products in your shopping cart and before proceeding to complete your order.
o In case of cash on delivery, the consumer is not obliged to pay if he/she does not receive the legal document (receipt/invoice).
o The prices quoted include VAT.
o In case of difficulty in accessing the delivery area, it is necessary to inform the Company by e-mail at orders@obiotique.com, always indicating the order code.
o In the case of delivery of the goods to the consumer, the risk of loss or damage to the goods is transferred to the consumer when he or a third party, other than the carrier and designated by the consumer, has acquired physical possession of the goods. However, the risk is transferred to the consumer earlier and in particular at the same time as delivery to the carrier, if the carrier carries the goods on the consumer's instructions and this option was not offered by the Company (subject, of course, in this case, to the Consumer's rights against the carrier).